Digital Docket™
High-Performance Court Customer Journey
Management Solution, by Court Q™.
Digital Docket™
High-Performance Court Customer Journey
Management Solution, by Court Q™.
Introducing Court Q™
Court Q™ is a court queue and customer journey management platform developed by courts, for courts, aligned with the High-Performance Court Framework.
By digitizing docket workflows, case flow, and communication, Court Q improves efficiency, reduces clearance rates, and enhances the experience for court users, staff, a
About Us
COURT Q™
COURT Q™ is a court queue management and customer journey management software platform built by courts, for courts. The system combines digital docket workflows, automation, and SMS virtual queuing to modernize how courts manage case flow, communicate with court users, and deliver public-facing services.
Court Q supports high-performance court operations by helping courts:
- Manage court queues and case flow digitally
- Provide SMS text notifications and virtual waiting
- Reduce lobby congestion and administrative workload
- Improve communication, transparency, and predictability
- Enhance the court user experience while supporting social value
By digitizing court workflows, Court Q improves internal efficiency, saves staff time, and helps lower clearance rates—delivering a secure, browser-based court technology solution proven in active court operations.
Digital Daily Docket™
Digital Daily Docket™ is a paperless court docket management solution designed for courthouses of all sizes. It replaces static, printed calendars with real-time digital dockets that improve case visibility, attendance tracking, and overall court flow.
Court users can check in through a self-service check-in kiosk to confirm arrival and view case information digitally. Upon check-in, they may opt in to Case Call™, a virtual queuing and SMS text notification system that integrates seamlessly with existing case management systems. For courts or users who prefer not to receive text messages, case flow can be managed effectively through Court Q’s digital queuing displays.
With Digital Daily Docket™, courts can:
- Track attendance in real time without long waiting lines
- Eliminate the need to reprint and repost court calendars
- Update case information and room assignments instantly
- Manage multiple dockets from a single, web-based interface
- Improve communication and reduce staff workload
Court Q’s secure, browser-based platform allows authorized court personnel to upload dockets, edit case details, make real-time changes, and manage daily operations efficiently—supporting smoother court operations and a better experience for both staff and court users.
CASE Call™
Case Call™ is a court queue management system that uses SMS text notifications and digital displays to improve communication, reduce crowding, and support the orderly progression of court proceedings. The system helps courts manage pretrial reminders, scheduled hearings and trials, jury selection, and fee collection—improving the flow of both cases and individuals throughout the courthouse.
Digital Daily Docket™ synchronizes seamlessly with Case Call™, allowing courts to manage walk-ins, appointments, and scheduled cases as a single, coordinated workflow. By segmenting case types directly from the docket, clerks can easily modify caseloads in real time. Lawyers, witnesses, and law enforcement cases are automatically sorted and prioritized, while cases requiring payment can be transferred directly to the cashier queue—optimizing collections before court users leave the courthouse.
Courtroom-to-Cashier Case Flow
Digital Docket™ and CASE Call™ are an end to end solution. Designed to support both the Customer and Operations perspectives of the High-Performance Court Framework. By digitizing case movement and queue management, courts improve operational efficiency, increase courtroom throughput, and reduce delays between court events.
Clerks use CASE Call’s intuitive interface to manage, prioritize, and transfer cases in real time, as well as summon court users when their case is ready—reducing manual coordination and improving control over daily court flow.
Improved Court User Experience
Virtual queuing allows court users to wait outside the courtroom with confidence, eliminating uncertainty and reducing congestion. Court users receive real-time updates and clear direction on when to return for their case.
Virtual queuing options include:
- Two-way SMS text notifications
- Digital displays showing upcoming cases
- SMS reminders can also prompt users to complete fine or fee payments before leaving the courthouse.
Digital Displays & Performance Tracking
CASE Call includes a responsive HTML5 digital display showing the next cases to be heard, compatible with any browser-based monitor or Smart TV. The system also records time, attendance, and case transaction data, giving courts actionable insight into courtroom efficiency and case flow performance.
About Court Q™
Our Experience
In 2014, the Hampshire Probate and Family Court was awarded a grant to design a customer-centered court queue management system and selected Fulcrum Design, LLC as its strategic and technical partner. That collaboration produced Court Q, the first court queue management system to deploy SMS-based virtual queuing—allowing court users to wait remotely while maintaining real-time awareness of their case status. The system moved from pilot to production and has supported active court operations since 2014, delivering measurable reductions in congestion, confusion, and staff workload while improving transparency and the overall court user experience.
That early partnership evolved into a long-term collaborative relationship and the development of a high-performance, affordable courthouse technology suite operating in real court environments, across the country. Digital Docket is the modern evolution of the same proven software platform, delivering paperless dockets, real-time case visibility, virtual queuing, and SMS engagement through a secure, browser-based system. Founded in 2001, Fulcrum Design, LLC is a boutique strategic management and software innovation firm known for client-driven innovation and long-term, win-win partnerships—building practical technology that modernizes courts by solving operational problems where they actually occur.